Contact

We're a small team, and the people handling your message are the same people writing the guides and building the product. So pick the right address — it gets your question to the right person faster.

📮 Where to write

Your situation Where Expected response
General questions / want to chat hello@bibliotecas.space 3 business days
Content error (book page / collection / author) feedback form → or hello@bibliotecas.space Content fix within 48 h / UX issues queued for next sprint
Account problems (sign-in failure, missing bookmarks) support@bibliotecas.space 24 hours
Copyright / DMCA dmca@bibliotecas.space 24 hours (see DMCA SOP)
Press / partnerships hello@bibliotecas.space (subject: "Press") 7 business days
Joining the team hello@bibliotecas.space (subject: "Apply") We're not actively hiring, but feel free to write

📝 Feedback form

Form fields (implemented by the contact page frontend):

  1. Your name (optional)
  2. Your email (required — used only for reply, never auto-subscribed to the newsletter)
  3. Type of feedback (single select):
    • 🐞 Content error (specify which book + which section)
    • 💡 Product suggestion (something you'd like us to do)
    • 🐛 Functional bug (a page won't load, a button doesn't respond, etc.)
    • 📕 Book / collection suggestion (something you want us to cover)
    • 🤝 Partnership inquiry
    • ❓ Other
  4. Detailed description (required, recommended ≥ 30 characters)
  5. Related URL (required if you're reporting an error)
  6. Screenshot upload (optional, 5MB max per image)
  7. I consent to receiving a reply by email (required)

After you submit:

  • We'll auto-acknowledge within 24 hours
  • Content errors will be fixed or explained within 48 hours
  • Everything else follows the SLAs in the table above

🚫 What we can't help with

  • ❌ Buying books for you / shipping books / locating pirated copies
  • ❌ "Can you give me the full text of [book]?" / "Where can I download the PDF of [book]?"
  • ❌ Writing book reports / essays / summaries for you
  • ❌ One-on-one reading consultation (this is a paid service category — not part of MVP)
  • ❌ Streaming / podcast guesting (we're not staffed for it right now)

But we will reply to every email that isn't one of the above — even if it's just "got it, noted."

🏠 About slow replies

We're not a 24/7 team. If you write on Friday evening, you may not hear back until Monday morning. If something is genuinely urgent (compromised account, privacy breach, clearly illegal content), put [URGENT] at the front of the subject line and we'll prioritize.

🌐 Other channels

Last updated: 2026-05-18